Technical Support
Dealing with technical issues and how to reach out for support
11 articles
Bug Reporting & Troubleshooting
Guides for dealing with common issues and how to troubleshoot
- Basic Troubleshooting — Try these steps firstBefore reporting a bug, try these basic troubleshooting steps to resolve common issues with Cupla.
- Current known issuesA list of bugs and issues we are currently aware of and working on in Cupla.
- I want to report a bugHow to report a bug in Cupla, including what information to include to help us investigate quickly.
Common Issues
Guides for resolving common issues users run into in the Cupla app
- My partner got a new phone. How do they set up Cupla?Help for setting up Cupla when your partner gets a new phone, including logging into their original account, avoiding duplicate accounts, and using a partner login link (which can only…
- We look connected on my partner's app, but not on mineIf one of you appears connected and the other still sees "Invite your partner", or an invite link or 6-digit code keeps failing, one phone is signed in to the…
- I got a new phone and now I can't see my partner's informationIf Cupla looks empty on your new phone, you've signed in to a new account. Find which sign-in method your original account uses, log out, and sign back in with…
- I logged out of Cupla and now I can't see my partner's informationIf Cupla looks empty after logging back in, you've landed in a new account. Log out first, then open a login link from your partner to get back into your…
- I can't find the + button to add an eventOn iPhone the calendar's + button can sit inside the ⋯ menu at the top right. Tap ⋯ and you'll find Add Event and Today in there. Here's why it…
- My subscription isn't workingWhat to do if Cupla still shows the subscribe screen after you have paid, or your partner cannot access Premium: restoring purchases, checking subscription status, and verifying partner connection.
- I've turned on Share event details, but my partner still sees my events as BusyTroubleshooting steps for when Share event details is toggled on but your partner is still seeing your calendar events as Busy.
- I got a new phone, all my data is goneYour Cupla data isn't gone — it's stored against your account. You just need to log back in with the same account you used before.