Cupla

Jack Hopner

Dealing with technical issues and how to reach out for support

Technical Support

Before reporting a bug, try these basic troubleshooting steps to resolve common issues with Cupla.

Basic Troubleshooting — Try these steps first

A list of bugs and issues we are currently aware of and working on in Cupla.

Current known issues

How to report a bug in Cupla, including what information to include to help us investigate quickly.

I want to report a bug

Guides for dealing with common issues and how to troubleshoot

Bug Reporting & Troubleshooting

Help for setting up Cupla when your partner gets a new phone, including logging into their original account, avoiding duplicate accounts, and using a partner login link.

My partner got a new phone. How do they set up Cupla?

What to do if your partner is still seeing the subscription screen or cannot access premium features, including restoring purchases, checking subscription status, and verifying partner connection.

My subscription isn't working for my partner

Troubleshooting steps for when Share event details is toggled on but your partner is still seeing your calendar events as Busy.

I've turned on Share event details, but my partner still sees my events as Busy

Your Cupla data isn't gone — it's stored against your account. You just need to log back in with the same account you used before.

I got a new phone, all my data is gone

Guides for resolving common issues users run into in the Cupla app

Common Issues

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