If you're experiencing an issue with Cupla, try the following steps in order. Check after each step whether the problem is resolved before moving on.
1. Force close and restart the app
Fully close Cupla and reopen it. This clears any temporary errors and reloads the app from scratch. Also check that you have a working internet connection — on Android the + button for adding events is hidden while the device is offline.
2. Update to the latest version
Make sure you're on the latest version of Cupla. We regularly release updates with bug fixes and improvements. Check the App Store or Google Play Store for any available updates.
3. Reinstall the app
If the issue persists, try deleting and reinstalling Cupla. Nothing on your account is deleted with the app: your calendar, to-dos and partner connection are stored against your account, not on your phone.
On Android, reinstalling signs you out, so check you can get back in before you do it. You need the sign-in method you originally used, and if that method is email, the address on your own account. Signing back in with anything else does not return you to the same account: on Android an address we have not seen before opens a new, empty one. If you are not sure which you used, or the app is currently showing your data, message our support team instead (from the app, or at [email protected]) and we will check it for you first. If you are already chatting with us, just tell us here.
Reinstalling does not fix a purchase that will not go through. If the subscription screen closes without completing, or the store reports a problem, skip to step 5 and message us.
4. Check the Help Centre
Your issue may already be documented. Browse our Help Centre articles or search for your specific problem.
5. Still not resolved?
If none of the above steps fix your issue, please message our support team, from the Cupla app or at [email protected]. If you are already chatting with us, just tell us here. See I want to report a bug for what to include.