Cupla only requires one subscription per couple — when one partner subscribes, both partners get access to Cupla Premium. If your subscription is not working, here are a few things to try. If Cupla still shows the subscribe screen after your purchase went through, or buying again gives you an error, start with Step 1.

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If you are being presented with the paywall but have paid for a subscription, open the subscribe screen (the menu or More, then Subscription) and tap Restore Purchases at the bottom of the screen, below the plans, then close Cupla fully and open it again. If buying says there is already an active subscriber or that you are already subscribed, don't buy again: Restore Purchases is the step that fixes it.

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You must be connected to your partner's account in Cupla to share their subscription. To check:

If you see your partner's name or profile circle, you are connected. If you see Invite your partner, you are not yet linked. See How do I sync with my partner? to connect.

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If your partner is signed in to the wrong Cupla account, they will not have access to your subscription. See How do I log in to my original account? for help getting your partner signed in to the correct account.

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Deleting your Cupla account does not delete your subscription — it belongs to your Apple ID or Google account, not to the account you deleted. Sign in to Cupla, or create a new account, then tap Restore Purchases and reopen the app. As long as the period you paid for has not ended, your subscription comes back and there is nothing to pay again.

One subscription still covers you both, so reconnect with your partner and you will both have Cupla Premium.

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If none of the above has worked, please message our support team from the Cupla app.