Before reporting a bug, please try the steps in Basic Troubleshooting — Try these steps first. If the issue persists, we'd love to hear from you.
How to report a bug
The best way to report a bug is to message us directly from the Cupla app. This automatically includes your account details, which helps us investigate faster.
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Tap Help & Support.
Tap Ask a question.
Our AI assistant will try to help resolve your issue straight away. If it doesn't have the answer, someone from the Cupla team will be in touch — or you can request to speak with a member of our support team directly.
What to include
The more detail you can provide, the faster we can investigate. Please include:
A clear description of what happened and what you expected to happen.
The steps to reproduce the issue, if you can.
Screenshots or a screen recording showing the problem.
Your device type and operating system version.
We'll get back to you as soon as we can.