Skip to main content

I've turned on Share event details, but my partner still sees my events as Busy

Troubleshooting steps for when Share event details is toggled on but your partner is still seeing your calendar events as Busy.

If you have turned on Share event details for a calendar but your partner can still only see Busy, try the following steps.


​

This is not a free plan limit. The free plan limits how far ahead your partner can see your events and to-dos; it never changes what an event is called.


​

Check Calendar Settings

Make sure the setting was saved correctly:

  1. Tap the menu icon (☰) in the top-left corner of the Home screen. If there is no ☰ on your Home screen, tap More in the bottom-right corner of the screen instead.

  2. Tap Calendar Settings.

  3. Tap Calendar Connections.

  4. Tap the pencil icon next to the calendar.

  5. Make sure Share event details is toggled on.

  6. Tap Save.


​

Give it a moment

It can take a minute or two for changes to sync through to your partner's app. Ask your partner to close and reopen Cupla, then check again.


​

Did you choose Work when you connected?

When you connect a Google calendar through Direct Connect, Cupla asks whether it is for your personal or work Google Calendar. Work asks Google for your free and busy times only, so every event arrives with no name and is stored as Busy. You will see that on your own phone too, not only your partner's, and the Share event details toggle makes no difference to it.


​

If it is a personal Google account, this is fixable. Reconnect the calendar and choose Personal this time: Why am I being asked for workplace permissions when connecting a calendar? has the steps. After you save, Cupla re-reads the whole calendar, so the real event names take a few minutes to appear, and up to ten minutes on a calendar with thousands of events.


​

Work calendar restriction

If the calendar belongs to an account managed by your employer or school, your organisation may also restrict the event details that third-party apps can access. Where that is the case, events show as Busy whatever the Share event details setting says, and Cupla cannot override it. This does not apply to a personal Google account.


​

There are two ways to work around this:


​

If you are still having trouble, please message our support team from the Cupla app.

Did this answer your question?