Common Issues
Guides for resolving common issues users run into in the Cupla app
4 articles
My partner got a new phone. How do they set up Cupla?Help for setting up Cupla when your partner gets a new phone, including logging into their original account, avoiding duplicate accounts, and using a partner login link.
My subscription isn't working for my partnerWhat to do if your partner is still seeing the subscription screen or cannot access premium features, including restoring purchases, checking subscription status, and verifying partner connection.
I've turned on Share event details, but my partner still sees my events as BusyTroubleshooting steps for when Share event details is toggled on but your partner is still seeing your calendar events as Busy.
I got a new phone, all my data is goneYour Cupla data isn't gone — it's stored against your account. You just need to log back in with the same account you used before.