Sometimes one of you appears connected while the other still sees Invite your partner. This almost always means one of you is signed in to a different Cupla account from the one your partner is connected to — it often happens after getting a new phone, or after accidentally creating a second account.
The same thing shows up in other ways: the invite link says failed when your partner opens it, the 6-digit code is not accepted, or your partner can still see your calendar while your app says you are not connected. All three mean the two of you are already connected — through a different account of yours — and sending another invite will not change it.
Step 1: Work out which side is wrong
On each phone, tap the menu icon (☰) and look at the top right.
If you see your partner's name or profile circle, that phone is connected.
If you see Invite your partner, that phone is signed in to an account with no connection.
Only the phone that shows no connection should log out. The partner who can see your name is already in the right account — logging them out, reinstalling, or starting a new account will not help, and it lands them back where they started.
Step 2: If your phone shows no connection
You are probably signed in to a new, empty account. Sign back in to your original one:
Tap the menu icon (☰).
Tap Me.
Scroll to the bottom and tap Log Out.
Log back in using the method you originally used — email, Apple, Google, Facebook, or Passkey.
If you are not sure which method you used, and your partner is on an iPhone, they can send you a login link from their app: they tap the menu icon (☰), tap your name, then tap Share login link. Open that link on your phone with Cupla installed and it will sign you in to the correct account. The option is iPhone only, and only appears when your account already has an email address on it.
If your partner is on Android, or they cannot see the option, do not keep trying other sign-in methods. Message our support team from the app instead and we will put your login back on your original account.
Step 3: If your partner is connected to your old account
If you have created a brand-new account and want to keep using it, your partner needs to disconnect from your old account and then connect with you again. See How do I disconnect from my partner? followed by How do I sync with my partner?
Please note that disconnecting permanently deletes the data you shared with the old account. If you would rather keep your history, use Step 2 to get back into your original account instead.
If you are still stuck, message our support team from the app and we will get you connected.