Cupla

Jack Hopner

Managing your key account settings, including subscriptions

My Account Settings

To delete your account, go to More, select My Account, then tap Delete Account. If you are connected to a partner and want to choose what happens to your Cupla…

How do I delete my account?

What to do if you can no longer sign in to Cupla because you have lost access to the email address, Apple ID, Google, or Facebook account you used to…

I've lost access to my account or sign-in method

If you accidentally ended up logged in under a new account, tap More, tap 'Me', scroll to the bottom and log out, then log back in with your original credentials.

How do I set up a new phone?

Passkeys provide a modern, secure, and hassle-free way to log in to your Cupla account. Here's why you’ll love them: Stronger Security: Passkeys protect against phishing and weak passwords by…

What are Passkeys and why should I use them?

Add a passkey to your Cupla account as a backup login method.

How do I set up a Passkey in Cupla?

If you get logged out of your account, return to the login screen by tapping More, then Me, then logging out before selecting 'Already have an account?'.

How do I log in to my original account?

Setting up my account, login methods and privacy

Managing My Account

There are three ways to sync with your partner: Onboarding - Share invite link The first occurs automatically as part of the initial onboarding process. You'll be prompted to share…

How do I sync with my partner?

How to update your partner's name in Cupla. Note this only changes how their name appears on your device, not their account name.

How do I change my partner's name in Cupla?

Please follow these steps to disconnect from your partner: Tap More. Tap your partner's circle in the top right. Tap 'Disconnect from [Partner's name]'.

How do I disconnect from my partner?

What your partner needs to do after receiving your invite link or code to connect with you on Cupla.

What does my partner need to do to connect with me?

How to set up Cupla with a new partner, including checking if you are still connected to a previous partner and disconnecting before reconnecting.

Using Cupla with a new partner

Connecting and using Cupla with your partner

My Partner Connection

How to cancel your Cupla subscription through the Apple App Store or Google Play Store.

How do I cancel my subscription?

How to request a refund for your Cupla subscription through the Apple App Store or Google Play Store.

How do I request a refund?

Handling issues relating to subscription/premium features

Subscription and Billing

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