My Account Settings
Managing your key account settings, including subscriptions
13 articles
Managing My Account
Setting up my account, login methods and privacy
How do I delete my account?To delete your account, go to More, select My Account, then tap Delete Account. If you are connected to a partner and want to choose what happens to your Cupla…
I've lost access to my account or sign-in methodWhat to do if you can no longer sign in to Cupla because you have lost access to the email address, Apple ID, Google, or Facebook account you used to…
How do I set up a new phone?If you accidentally ended up logged in under a new account, tap More, tap 'Me', scroll to the bottom and log out, then log back in with your original credentials.
What are Passkeys and why should I use them?Passkeys provide a modern, secure, and hassle-free way to log in to your Cupla account. Here's why you’ll love them: Stronger Security: Passkeys protect against phishing and weak passwords by…
How do I set up a Passkey in Cupla?Add a passkey to your Cupla account as a backup login method.
How do I log in to my original account?If you get logged out of your account, return to the login screen by tapping More, then Me, then logging out before selecting 'Already have an account?'.
My Partner Connection
Connecting and using Cupla with your partner
How do I sync with my partner?There are three ways to sync with your partner: Onboarding - Share invite link The first occurs automatically as part of the initial onboarding process. You'll be prompted to share…
How do I change my partner's name in Cupla?How to update your partner's name in Cupla. Note this only changes how their name appears on your device, not their account name.
How do I disconnect from my partner?Please follow these steps to disconnect from your partner: Tap More. Tap your partner's circle in the top right. Tap 'Disconnect from [Partner's name]'.
What does my partner need to do to connect with me?What your partner needs to do after receiving your invite link or code to connect with you on Cupla.
Using Cupla with a new partnerHow to set up Cupla with a new partner, including checking if you are still connected to a previous partner and disconnecting before reconnecting.
Subscription and Billing
Handling issues relating to subscription/premium features
How do I cancel my subscription?How to cancel your Cupla subscription through the Apple App Store or Google Play Store.
How do I request a refund?How to request a refund for your Cupla subscription through the Apple App Store or Google Play Store.