My Account Settings
Managing your key account settings, including subscriptions
14 articles
Managing My Account
Setting up my account, login methods and privacy
- How do I delete my account?To delete your account, tap the menu icon (☰), select My Account, then tap Delete Account. If you are connected to a partner and want to choose what happens to…
- How do I change my timezone?Cupla sets your timezone automatically from your phone — there is no timezone setting in the app. If times look wrong after travelling or moving, fix your phone's timezone and…
- I've lost access to my account or sign-in methodWhat to do if you can no longer sign in to Cupla because you have lost access to the email address, Apple ID, Google, or Facebook account you used to…
- How do I set up a new phone?If you accidentally ended up logged in under a new account, tap the menu icon (☰), tap 'Me', scroll to the bottom and log out, then log back in with…
- What are Passkeys and why should I use them?Passkeys provide a modern, secure, and hassle-free way to log in to your Cupla account. Here's why you’ll love them: Stronger Security: Passkeys protect against phishing and weak passwords by…
- How do I set up a Passkey in Cupla?Add a passkey to your Cupla account as a backup login method.
- How do I log in to my original account?If you get logged out of your account, return to the login screen by tapping the menu icon (☰), then Me, then logging out before selecting 'Already have an account?'.
My Partner Connection
Connecting and using Cupla with your partner
- How do I sync with my partner?Invite your partner from the invite screen, either by sharing a link or by giving them your 6-digit code. If one of you looks connected and the other does not,…
- How do I change my partner's name in Cupla?How to update your partner's name in Cupla. Note this only changes how their name appears on your device, not their account name.
- How do I disconnect from my partner?How to disconnect from your partner, what each of the three options removes, and what to do when your partner has ended up in a new account and you need…
- What does my partner need to do to connect with me?What your partner needs to do after receiving your invite link or code to connect with you on Cupla.
- Using Cupla with a new partnerHow to set up Cupla with a new partner, including checking if you are still connected to a previous partner and disconnecting before reconnecting.
Subscription and Billing
Handling issues relating to subscription/premium features