If you can no longer sign in to Cupla because you have lost access to the email address, Apple ID, Google account, or Facebook account you originally used, here is what to try.
Step 1: Try each sign-in method
If you never chose a sign-in method, skip to Step 3. Some accounts are created without one. If you started using Cupla on this phone without ever signing in with email, Apple, Google, Facebook or a Passkey, there is nothing to sign back in with, and the options below will create a new empty account rather than open yours.
Cupla supports several sign-in methods. If you are unsure which one you used, try each of the following on the login screen:
Try each method once. If a method signs you in to an empty app rather than your own account, stop there and go to Step 3. On iPhone as well as Android, signing in with an address we have not seen before creates a new blank account rather than opening your existing one, so working through more options makes it harder to sort out, not easier.
Email – Enter the email address you think you used and follow the prompts. The code goes to whichever address you type and arrives within a minute, so if you cannot see it, check your Spam folder and, in Gmail, the Promotions tab. If that address belongs to a Google account, Continue With Google opens the same Cupla account with no code at all.
Apple – iPhone only: the Cupla app on Android has no Apple sign-in option. If you created your account with your Apple ID and are now on an Android phone, skip to Step 2 — or Step 3 if you have no partner connected. On iPhone, note that Apple may have created a private relay address for your account. Cupla cannot confirm the exact address Apple used, so it is worth trying even if you are not sure.
Google or Facebook – Tap the relevant option and sign in with those credentials.
Passkey – Tap Continue with Passkey and authenticate with Face ID, Touch ID, or your PIN. A Passkey works on any device signed in to the same iCloud Keychain or Google account, not only the one where you created it, so it is worth trying even on a phone or tablet you have just picked up.
Step 2: Ask your partner to send you a login link (iPhone to iPhone only)
If you are connected to a partner in Cupla and still cannot sign in, your partner can send you a login link directly from their app. This will get you back into the correct account without needing to know your original sign-in details.
This one is iPhone to iPhone only. The button is in the Cupla app on iPhone, and it appears only when the person signing back in was last on an iPhone too, and only when their account already has an email address on it. If either of you is on Android, it will not be there. Ask your partner instead to tap the menu icon (☰) and then your name: the address your account signs in with is shown on your profile screen in their app, and you sign in with that address, or with the Google or Apple account that uses it. If you cannot reach that address, skip to Step 3 and message us: we can put your login back on your account ourselves.
Ask your partner to follow these steps:
Tap the menu icon (☰) in the top-left corner of the Home screen. If there is no ☰ on your Home screen, tap More in the bottom-right corner of the screen instead.
Tap your name or profile circle.
Tap Share login link with [Your name].
Send the link via your preferred messaging app.
Open the link on your phone with the Cupla app installed and it will log you straight in.
Step 3: Contact support
If you do not have a partner connected, or the steps above have not worked, please message our support team from the Cupla app and we will help you recover access.
Prevent this happening again
Once you are back in, we recommend setting up a Passkey as a backup login method. Passkeys are stored securely on your device and do not rely on a third-party account.
To set one up: tap the menu icon (☰) > Me > Create a Passkey.