If you can no longer sign in to Cupla because you have lost access to the email address, Apple ID, Google account, or Facebook account you originally used, here is what to try.
Step 1: Try each sign-in method
Cupla supports several sign-in methods. If you are unsure which one you used, try each of the following on the login screen:
Email – Enter the email address you think you used and follow the prompts.
Apple – Note that Apple may have created a private relay address for your account. Cupla cannot confirm the exact address Apple used, so it is worth trying even if you are not sure.
Google or Facebook – Tap the relevant option and sign in with those credentials.
Passkey – If you previously set up a Passkey on this device, tap Continue with Passkey and authenticate with Face ID, Touch ID, or your PIN.
Step 2: Ask your partner to send you a login link
If you are connected to a partner in Cupla and still cannot sign in, your partner can send you a login link directly from their app. This will get you back into the correct account without needing to know your original sign-in details.
Ask your partner to follow these steps:
Tap More.
Tap your name or profile circle.
Tap Share login link with [Your name].
Send the link via your preferred messaging app.
Open the link on your phone with the Cupla app installed and it will log you straight in.
Step 3: Contact support
If you do not have a partner connected, or the steps above have not worked, please message our support team from the Cupla app and we will help you recover access.
Prevent this happening again
Once you are back in, we recommend setting up a Passkey as a backup login method. Passkeys are stored securely on your device and do not rely on a third-party account.
To set one up: tap More > Me > Create a Passkey.