Skip to main content

How do I disconnect from my partner?

How to disconnect from your partner, what each of the three options removes, and what to do when your partner has ended up in a new account and you need to connect to that one instead.

Please follow these steps to disconnect from your partner:

  1. Tap the menu icon (☰). Depending on your app version, it will appear either in the top-left corner of the Home screen or in the bottom-right corner of the tab bar

  2. Tap your partners circle (in the top right)

  3. Tap 'Disconnect from [Partner's name]'

  4. Here you will be presented with three options

    1. Delete All Events and To-Dos — removes all the events and to-dos you created, shared and individual alike.

    2. Delete Shared Events and To-Dos — removes only the shared events and to-dos you created. Your individual events and to-dos stay in Cupla, so this is the one to choose if you are disconnecting in order to reconnect.

    3. Reset My Account — returns your account to factory settings, removing your shared and individual events, to-dos, key dates and profile images.

  5. Select the option you prefer and tap 'YES, I UNDERSTAND'

Please note, that the option you choose will permanently delete the data requested and cannot be restored.


​

If your partner has ended up in a new account

If your partner set Cupla up again — usually after getting a new phone — they may have created a second account without meaning to. Their app then shows Invite your partner while yours still shows them as connected, because you are connected to the account they no longer use.


​

Before you disconnect, check whether they can simply sign back in to their original account: that keeps everything the two of you have shared. See We look connected on my partner's app, but not on mine.


​

If they would rather keep the new account, you are the one who has to act:

  1. Disconnect from their old account using the steps above, choosing Delete Shared Events and To-Dos so your own events and to-dos stay in place.

  2. Ask them to send you a fresh invite link from the new account, or to give you its 6-digit code. See How do I sync with my partner?


​

Should you have any further questions please message us.

Did this answer your question?