Refunds for iPhone subscriptions are handled by Apple. For Android, Google Play handles refunds within 48 hours of a charge, and Cupla processes them after that.
On iPhone
Sign in to reportaproblem.apple.com.
Tap or click I'd like to, then choose Request a refund.
Choose the reason why you want a refund, then tap Next.
Choose Cupla, then tap Submit.
On Android
Open the Google Play Store app.
Tap your profile icon (top right).
Tap Payments & subscriptions.
Tap Order history.
Find your Cupla order and tap Request a refund.
Follow the prompts to complete your request.
The Request a refund button is only available for 48 hours after a charge. If it has been longer than that, or the button is not showing, message our support team from the Cupla app and we will process the refund for you.
If you have any questions, please message our support team from the Cupla app.